Return Policy
30-Day Satisfaction Guarantee
Your satisfaction is our top priority. At VitaMed, we stand behind the quality of our products and want you to feel confident in your purchase. If for any reason you are not completely satisfied with your VitaMed supplements, we offer a comprehensive 30-day satisfaction guarantee from your original order date.
Return Categories
Unopened Products
VitaMed will accept returns of unopened products within 30 days of the original order date for a full refund of the product cost. Products must be in their original, unopened condition with all seals intact.
Opened Products
If you wish to return opened products within 30 days, they are returnable for store credit equal to the full purchase price. This allows you to try a different VitaMed product that may better suit your needs.
Defective or Damaged Products
In the event that your shipment arrives damaged, incorrect, or defective, please email us immediately at support@vitamedgroup.com with your order number and photos of the issue. VitaMed will provide a full refund or replacement at no cost to you, including return shipping.
Important Notes
- Shipping Charges: Original shipping charges are non-refundable for standard returns
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged
- Collect Shipments: VitaMed does not accept collect shipments
- Purchase Limits: VitaMed reserves the right to limit quantities purchased
Return Procedure
Step 1: Contact Us
Email us at support@vitamedgroup.com with the following information:
- Your order number
- Reason for return
- Product condition (opened/unopened)
- Photos (if defective or damaged)
Step 2: Receive Authorization
You will receive a return authorization number and detailed shipping instructions within 1-2 business days.
Step 3: Ship Your Return
All approved returns must be:
- Sent prepaid within 30 days of the date received
- Accompanied by your return authorization number
- Include a copy of your invoice or order confirmation
Step 4: Processing
Once we receive your return, refunds will be processed within 5-7 business days to your original payment method. Store credits will be issued immediately upon receipt.
Contact Information
Customer Support: support@vitamedgroup.com
Website: www.VitamedGroup.com
Phone: +1 (650) 600-9500
This return policy is effective as of the date of your purchase and may be updated from time to time. Please check our website for the most current version.